Fulfillment Policy
At SCK Productions, I offer digital services including hourly consulting, video content packages, and monthly retainer agreements. Below is an overview of how services are delivered after purchase.
Service Delivery Timeline
Work begins once all required materials are received, including a completed intake form, creative brief, and any necessary assets.
Video Editing & Retainers: First rounds of editing are delivered within 2–3 business days.
Consulting Calls: Scheduled upon receipt of payment.
Revisions: Up to two (2) rounds of revisions are included, with a typical 24-hour turnaround unless otherwise noted in the contract.
Delivery Method
All work is delivered digitally via Frame.io or Google Drive. You will be notified via email once files are ready for review or download.
Client Responsibilities
Timely delivery depends on client responsiveness. Delays in providing required information or feedback may affect the overall turnaround time.
Refunds & Cancellations
Due to the nature of digital and creative services, refunds are generally not offered once work has begun. If you wish to cancel a project, please reach out as soon as possible to discuss options. Full terms may be outlined in individual client agreements.
If you have any questions, please contact me directly at shaelakilmartin@gmail.com